Everything families ask before they book.

MyBuddyMaid connects households with verified domestic helpers: full-time and part-time maids, cooks, babysitters and nannies, elder-care attendants and all-rounder domestic help. You share your requirements, matching helpers are shortlisted, and you interview and trial before confirming. The service is available in Delhi NCR, Mumbai, Pune, Bangalore and Mangalore.

You can reach out on WhatsApp, call the helpline, or book through the app. Share the service you need, your locality, preferred timings and any specific requirements such as language or cuisine. Matching profiles are then shortlisted and interviews or a trial are arranged with you.

The team calls you back during support hours (Mon–Sat, 10 AM–7 PM IST) to confirm the service, the hours and your locality. We then shortlist verified helpers who already travel to your area, arrange the interviews, and you confirm the helper you like. Outside support hours we reply within 24 hours.

No. You can send your requirement on WhatsApp or by phone (+91 93551 14869) without signing up. The booking app needs an account so you can follow your request through its stages and manage your plan.

Your locality and society or building, the hours and days you need, whether the helper should live in, the tasks that matter most, who is at home (children, elders, pets) and any preferences such as language, cuisine or a start date.

A full-time maid handles the daily running of the home: sweeping, mopping and dusting, washing utensils and kitchen cleanup, laundry and ironing, bathroom and balcony cleaning, and bed-making and tidying. Basic kitchen prep such as chopping or kneading can be included if you agree it at the start. The scope is written down before the helper joins so both sides know what is expected.

Full meal cooking is not part of the standard scope; you can hire a cook separately or agree cooking explicitly as an add-on. Childcare as a primary duty, medical or nursing care, and deep-cleaning projects such as sofa or water-tank cleaning are also excluded. If you need any of these, it is better to say so during the requirement call so the right profile is matched.

A full-time maid comes to your home for a fixed shift of roughly 8 to 12 hours a day, usually six days a week, and goes back to her own home afterwards. A live-in maid stays at your home, which suits households that need help spread across the day, and takes weekly time off. Live-in arrangements need a separate room or sleeping space and meals to be provided by the household.

Full-time and live-in placements usually take a little longer than part-time ones because the fit matters more when someone spends the whole day in your home. After you share your requirements, profiles are shortlisted and interviews are arranged; the timeline depends on how specific your needs are and on helper availability in your area. Flexible timings and clear duties generally speed things up.

Yes. Shortlisted helpers can be interviewed by phone, video or in person so you can discuss duties, timings and language before deciding. A short trial period is normally agreed so that both the household and the helper can confirm the arrangement works day to day before it is finalised.

Every helper goes through document checks and background verification before being placed. Identity documents are collected and checked, and the helper's details are kept on record. You can ask to see the verification status of a profile before the interview.

A replacement policy is in place for full-time placements. If the helper leaves, stops coming, or the fit is not right, you can raise a replacement request and a new profile is matched based on your original requirements. The specific terms are shared with you at the time of booking.

A weekly off is the norm for full-time helpers, and live-in helpers take weekly time off as well. Beyond that, most households agree a small number of paid leaves for festivals and personal needs, and settle any additional leave case by case. It helps to discuss festival travel plans early, especially around Diwali, Holi, Eid and Christmas, when many helpers visit their home towns.

For a live-in arrangement the household provides a place to sleep, meals and basic amenities, and agrees the daily working hours and rest time in advance. It is also good practice to keep a copy of the helper's ID and to inform your society office or building security that a helper is staying with you.

A part-time maid covers the core daily chores in a fixed slot: sweeping and mopping (jhadu-pocha), washing utensils (bartan), dusting and surface cleaning, laundry and hanging clothes, and wiping down the kitchen counter and stove. You pick the tasks you need and the helper's slot is sized to cover them.

Cooking meals is not included; that is handled by a cook. Childcare, elder-care duties and deep-cleaning projects are also outside the scope. A part-time helper is engaged for a fixed slot, so staying beyond that slot needs a revised arrangement rather than an informal extension.

Part-time slots typically run one to four hours a day, in the morning or evening, six or seven days a week. Hourly arrangements are also possible for households that need only a specific task done. Most helpers serve several homes in a day, so a fixed, punctual slot works better than a floating one.

Yes, you can ask for a morning or evening slot when you share your requirements. Morning slots are in higher demand in most areas, so being flexible by an hour either way usually gives you more helper options. Once agreed, the slot is fixed and changes are made with notice on both sides.

Part-time placements are usually the quickest to arrange because helpers already working nearby can add a slot. After you share your address, tasks and preferred timing, matching profiles are shortlisted and a trial visit is set up. The exact timeline depends on helper availability in your locality and how specific your slot is.

A trial visit or a short trial period is normally arranged so you can see how the helper handles your home and whether the timing works. You can also speak to the helper beforehand about tasks, language and expectations. The arrangement is confirmed only after both sides are comfortable.

Yes. Helpers are placed only after their documents are checked and background verification is completed. The helper's identity details are kept on record, which is also useful if your society requires a registered profile for entry.

A replacement policy applies to part-time placements. If the helper leaves or is irregular, you can raise a replacement request and a new profile is matched to the same slot and task list. The terms of the policy are shared with you when you book.

Part-time helpers commonly take a few leaves a month, and it is standard to agree this number upfront along with how to handle festival days. Many households ask the helper to inform them a day ahead where possible. Around major festivals, helpers often travel, so plan cover in advance.

A home cook prepares breakfast, lunch and/or dinner as agreed, veg or non-veg according to your household's preference. The role includes kitchen prep such as chopping, kneading and marination, and cleaning up the kitchen after cooking. Tiffin or dabba preparation can be included if you agree it in advance.

House cleaning beyond the kitchen is not included; a maid is hired for that. Grocery shopping is excluded unless you explicitly agree it, and catering for large events is outside the scope. Childcare and elder-care duties are also not part of a cook's role.

Yes. Part-time cooks come for one or more meal slots, and each slot usually takes one to two hours depending on the number of people and dishes. Full-time and live-in cooks are available for households that want all meals and snacks handled through the day.

You can specify cuisine preferences, such as North Indian, South Indian, Bengali, Maharashtrian or others, and dietary needs like Jain, vegetarian, diabetic-friendly or low-oil cooking. Matching is done against these preferences, and a trial meal helps confirm the cook's style suits your family. The more specific you are, the better the match.

A trial cooking session is normally arranged so you can taste the food and see how the cook works in your kitchen. You can also interview the cook about the dishes they are comfortable with and their timings. The arrangement is confirmed after the trial if both sides are happy.

Yes. Each cook's documents are checked and background verification is completed before placement. Hygiene practices and comfort with your kitchen setup, such as gas, induction or a chimney, are things you can discuss during the interview.

Timelines depend on how specific your cuisine, diet and timing needs are, and on cook availability in your area. Common requirements such as everyday North Indian cooking in a standard morning or evening slot are usually matched faster than niche cuisines or unusual hours. Shortlisting, a trial and confirmation happen in that order.

A replacement policy is in place for cook placements. If the cook leaves or the cooking style does not work for your family, you can raise a replacement request and a new profile is matched to your preferences. The policy terms are explained at booking.

Cooks usually take a weekly off or an agreed number of leaves per month, with festival days discussed in advance. Since meals are time-sensitive, many households agree that the cook informs them ahead of any planned leave. It is worth deciding early how you will manage meals on the cook's off days.

A nanny looks after the child's daily needs: feeding, bathing and dressing, nap-time and routine management, age-appropriate play and supervision, and preparing baby food and bottles. School pickup or drop support can be included if agreed. The duties are written down with you before the nanny starts.

Medical or nursing procedures are excluded. Full household cleaning is not part of the job, though light child-related tidying is. Cooking for the whole family is handled by a cook, and tutoring beyond basic homework supervision is outside the scope.

Yes. Japa or postnatal care is offered as part of the babysitter/nanny service, usually as a live-in arrangement for the weeks after delivery. The japa helper supports the newborn and the mother with newborn handling, traditional massage, feeding support and rest, alongside routine baby care. This is non-medical support and does not replace advice from your doctor or paediatrician.

All three modes are available. Part-time slots suit households that need cover for a few hours, such as school-return or evening time; full-day nannies work roughly 8 to 12 hours; and live-in nannies are common for newborn and japa care or for parents with long or irregular working hours. Live-in arrangements need a sleeping space and meals provided by the household.

Yes. Every nanny's documents are checked and background verification is completed before placement, and profiles are kept on record. Because the helper is responsible for a child, families are encouraged to interview carefully, ask about prior childcare experience, and speak to the helper about routines and safety.

Yes. Shortlisted nannies can be interviewed in person, on video or by phone, and a trial period is usually agreed so you can see how the helper interacts with your child. Many parents stay at home for the first few days of the trial to hand over routines and observe.

Nanny placements take a little longer than general housework placements because experience with the child's age group, language and temperament all matter. After you share your needs, matching profiles are shortlisted and interviews arranged; the timeline depends on how specific your requirements are and on availability in your area. Starting the search a few weeks before you need cover is a good idea, especially for newborn care.

A replacement policy applies to nanny and japa placements. If the helper leaves or you feel the fit is not right for your child, you can raise a replacement request and a new profile is matched to your original requirements. The policy terms are shared at the time of booking.

A weekly off is standard for full-time and live-in nannies, with an agreed number of additional leaves for festivals and personal needs. Since childcare cover is hard to replace at short notice, most families ask for advance notice of planned leave and arrange backup for festival periods when helpers commonly travel home.

No. Elder care here is strictly non-medical. The caretaker provides companionship, supervision and help with daily activities, but does not perform nursing procedures such as injections, wound care or catheter handling, does not administer medicines, and does not provide physiotherapy or medical treatment. If your family member needs clinical care, a qualified nurse or medical service should be engaged alongside.

The attendant keeps the senior company and supervises them through the day, helps with mobility and walking, serves meals and assists with feeding, gives medication reminders (without administering medicines), assists with hygiene and grooming, and accompanies them on walks and doctor visits. The exact routine is agreed with the family before the attendant starts.

Nursing procedures, administering medicines, physiotherapy and any form of medical treatment are excluded because this is non-medical care. Heavy household cleaning is also outside the role; if you need that, a maid can be hired alongside the attendant.

Attendants are available full-time for roughly 8 to 12 hours a day, live-in for round-the-clock presence with weekly time off, or part-time for daily check-in care such as a morning or evening visit. Live-in works well for seniors who live alone or need supervision at night; part-time suits families who mainly need help with meals, walks or hygiene at set times.

Yes. Attendants go through document checks and background verification before placement, and their details are kept on record. Families are encouraged to interview the attendant about prior experience with seniors, patience with mobility or memory issues, and comfort with the daily routine.

Yes. Shortlisted attendants can be interviewed in person or on video, and a trial period is normally agreed so the senior and the family can see whether the attendant's manner and routine work. Introducing the attendant gradually often helps the senior feel comfortable.

Timelines depend on the mode you need, the senior's condition and language preference, and attendant availability in your area. Live-in placements generally take longer to match than part-time check-in visits. Sharing details such as mobility level, sleep pattern and any dietary routine upfront helps shortlist the right profiles sooner.

A replacement policy is in place for elder-care placements. If the attendant leaves or the senior is not comfortable with them, you can raise a replacement request and a new profile is matched to the same routine and requirements. The policy terms are explained when you book.

Full-time and live-in attendants take a weekly off, and an agreed number of additional leaves for festivals and personal needs is standard. Because the senior may need continuous supervision, families usually ask for advance notice of leave and arrange a relative or backup cover for the attendant's off days and festival travel.

A domestic helper combines general housekeeping in one role: sweeping, mopping and dusting, utensils and kitchen cleanup, laundry and ironing, and organising and tidying rooms. Light errands within your society, such as collecting deliveries, can be included if agreed. The task list is settled with you before the helper starts.

Full meal cooking is not included; a cook is hired for that. Primary childcare or elder care, driving, outdoor errands beyond the society, and deep-cleaning projects are also outside the scope. If you need any of these, mention it during the requirement call so the right service is suggested.

Domestic help is the all-rounder option: one helper covering cleaning, utensils, laundry and tidying together rather than a single task-based slot. It is available part-time for a few hours a day or full-time for a full shift, so it sits between a task-only part-time maid and a dedicated full-day maid. Choose based on how many chores you want handled by one person.

Part-time domestic help usually runs two to four hours a day in a fixed slot, while full-time help covers roughly 8 to 12 hours a day, typically six days a week. The slot and days are agreed upfront and changed only with notice on both sides.

Yes. Helpers are placed only after document checks and background verification are completed, and their details are kept on record. This record is also useful if your society or building requires a registered profile for helper entry.

Yes. You can speak to shortlisted helpers about tasks, timings and language, and a trial visit or short trial period is normally arranged before the placement is confirmed. This lets both you and the helper check that the workload and slot are realistic.

Part-time domestic help is usually quicker to arrange than full-time, since helpers already working in your area can often add a slot. Once you share your address, task list and preferred timing, matching profiles are shortlisted and a trial is set up. The timeline depends on availability in your locality and how specific your slot is.

A replacement policy applies to domestic-help placements. If the helper leaves, stops coming, or the fit is not right, you can raise a replacement request and a new profile is matched to your task list and slot. The terms of the policy are shared at booking.

Full-time helpers usually take a weekly off; part-time helpers commonly take an agreed number of leaves a month. Festival leave is best discussed at the start, since many helpers travel to their home towns around major festivals. Most households ask for a day's notice for planned leave where possible.

Two separate amounts. You pay MyBuddyMaid a one-time platform fee (from ₹4,999) for the verified profiles, the interviews and the placement and replacement cover. The helper’s monthly pay is agreed between you and the helper at the interview and paid by you directly to them; the bands we publish are indicative, not quotes.

Silver ₹4,999 for 10 months with 3 placements or replacements and 3 verified profiles to interview; Gold ₹5,999 for 12 months with 5 placements or replacements and 4 verified profiles to interview; Diamond ₹6,999 for 18 months with 10 placements or replacements and 5 verified profiles to interview. Police verification is included on every plan. The Diamond plan also carries a 24-hour deployment target.

In the booking app, choose a plan and pay the platform fee through our payment partner. Your plan is activated only after the payment is verified on our side, and you see the status in the app.

₹2,000 of every plan fee is non-refundable: it covers onboarding and verification, including police verification. The rest is refundable only if we cannot provide 3 suitable verified profiles matching your original requirement within 45 days of payment. An approved refund reaches your original payment method within 45 days of approval, depending on your bank. The full terms are in the terms of service.

Yes. Every helper's documents are checked and background verification is completed before they are placed with a household. Helper details are kept on record, and you can ask about a profile's verification status before the interview.

The verification dossier for the helper you select, including identity proofs and police-verification status — before the helper starts, not after. Verification reduces risk; it does not eliminate it, so we recommend you interview every shortlisted helper yourself.

Aadhaar identity validation, previous-employer reference checks, a behavioural assessment in person, and police verification on every plan. Only then is a profile shortlisted for you to interview.

A replacement policy is in place across all services. If a helper leaves, is irregular, or the fit is not right, you can raise a replacement request and a new profile is matched to your original requirements. The specific terms are shared with you at the time of booking.

Your first helper, then 3 further placements or replacements over 10 months on Silver, 5 over 12 months on Gold and 10 over 18 months on Diamond. A unit is used when we replace your helper or place a helper for another service you book. We re-match against your requirement and aim to share the new profile within 48 hours, and you interview before you confirm.

Message us on WhatsApp or call, or write to the support email, and tell us the reference of your request. The cancellation and refund terms are in the terms of service.

Delhi, Noida, Greater Noida, Gurgaon, Mumbai, Pune, Bangalore and Mangalore — and within them, only the localities listed on our locations page, each with its own page. If an area has no page, we do not serve it yet.

Most gated societies require domestic helpers to be registered with the society office or security and issued a gate pass or ID card before regular entry. The household usually applies for this with the helper's ID and photograph. It is best to start the registration as soon as the helper is confirmed so the first working day is not delayed.

Many societies use a visitor-management app where residents approve helper entry or add the helper as a regular daily visitor. Once added, the helper can check in at the gate each day without a fresh approval. Ask your society office how new helpers are added, since the process differs from society to society.

Some societies set entry and exit windows for domestic helpers or ask that helpers use a designated gate or service lift. Check your society's rules before agreeing a slot so the helper's timing fits within them. Helper verification records can be shared with the society office if it asks for them.

Yes, and it is common. Part-time helpers often serve multiple homes within one society, which makes scheduling easier for both the helper and residents. If you are looking for a part-time slot, a helper already registered in your society can usually start sooner because the gate formalities are already done.

Generally yes. Without society gate rules or visitor apps, households in independent houses can agree timings directly with the helper, including early morning or late evening slots. It is still a good idea to fix a slot so the helper can plan their other homes around it.

There is no society office to register with, but many residents' welfare associations and local police stations encourage or require domestic-helper verification. Helpers placed through MyBuddyMaid are already document-checked and background-verified, and you can keep a copy of the helper's ID for your own records.

Independent houses often have more floors, a courtyard or terrace, and outdoor areas than a flat, so the task list can be longer. Be clear about which areas are to be covered daily and which are occasional, and size the slot accordingly. A full-time helper or domestic help may suit larger homes better than a short part-time slot.

Yes. Independent houses often have a servant's room or a separate space, which makes live-in arrangements for maids, cooks, nannies or elder-care attendants straightforward. The household provides sleeping space, meals and agreed rest time, and informs the local association or neighbours as a courtesy where that is the norm.

In mixed neighbourhoods the entry process depends on your building: apartment complexes may need a gate pass or visitor-app registration, while independent houses and small buildings usually do not. Let us know which type you live in when booking so the helper is briefed on any entry formalities in advance.

Mixed areas usually have a steady pool of part-time helpers who move between nearby flats and houses through the day, since the homes are close together. Timing flexibility on your side helps, as helpers plan their route around the slots they already serve.

They can. Societies may set entry windows for helpers, whereas independent houses can agree any slot directly. If you live in a society, check its helper rules before fixing a slot; if you live in a house, you have more freedom to choose early or late timings.

In mixed areas, addresses can be harder to locate than in a single large society. Share a clear landmark, the building or house name, floor, and whether there is a lift, and mention any gate or security step. This helps the helper arrive on time on the first day.

Most builder-floor buildings do not have a society office or visitor app, so there is usually no gate pass to arrange. Entry is agreed directly between the household and the helper, sometimes with a shared building gate or a guard. Some residents' welfare associations still ask for helper details, which the helper's verification record can support.

Many builder floors have no lift, so helpers climb stairs to upper floors, and this is worth mentioning when booking. It matters most for tasks like carrying laundry or groceries and for elder-care attendants who may accompany a senior downstairs. Mention the floor number and whether a lift exists so the helper knows what to expect.

Builder-floor colonies are typically laid out in narrow lanes that helpers reach on foot, by cycle, or by auto and bus to the nearest main road. Sharing the lane or block number and a nearby landmark helps, since house numbering in these colonies can be confusing on a first visit.

Yes, and it is common in builder-floor buildings where each floor is a separate household. A part-time helper serving more than one floor can often take on another slot in the same building, which shortens the wait for a new placement. Ask neighbours whether their helper has a free slot, or mention this when booking.

Mon–Sat, 10 AM–7 PM IST, on WhatsApp, by phone (+91 93551 14869) or by email (info@mybuddymaid.in). Outside these hours we reply within 24 hours.

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