Replacement policy
If the helper you hire leaves or is not the right fit, you get a replacement within your plan term. The same cover places a helper for another service you book. These are the exact terms.
Last updated 30 September 2026.
What each plan includes
| Plan | Cover term | Further placements included | Verified profiles shared |
|---|---|---|---|
| Silver | 10 months | 3 | 3 |
| Gold | 12 months | 5 | 4 |
| Diamond | 18 months | 10 | 5 |
Every plan includes your first helper. The further placements are on top of that, and each may be used as a replacement or as a helper for another service your household needs, in any combination. The plan term runs from the day your first helper is placed.
When a replacement applies
- The helper leaves, stops coming, or becomes unavailable.
- The helper's work does not match the duties agreed at the start.
- The arrangement is not working for your household within the plan term.
How to request one
- Message us on WhatsApp or call, and tell us what went wrong.
- We re-match against your original stated requirements.
- We aim to share the new profile within 48 hours, so the disruption to your household is short.
- You interview the new helper before confirming, exactly as you did the first time.
A helper for another service
Ask at any time during your plan term, for the same household at an address we serve. We shortlist verified profiles for the new requirement, you interview them, and the verification dossier is shared before the helper starts, exactly as the first time. Each one uses one of your plan's further placements. The 48-hour target applies to replacements only.
Refunds
₹2,000 of every plan fee is non-refundable: it covers onboarding and verification, including police verification or a court clearance certificate. The rest of the platform fee is refundable only if we are unable to provide 3 suitable verified profiles matching your original stated requirements within 45 days of payment. Refunds are not issued once a candidate has been successfully hired, or where the client becomes unresponsive. An approved refund is credited to your original payment method within a maximum of 45 days of approval, depending on your bank or card issuer's processing time. The full terms are in our terms of service.
Related
Questions about this?
Message us on WhatsApp or call and we will walk you through it.