Replacement policy
If the helper you hire leaves or is not the right fit, you get a replacement within your plan term. These are the exact terms.
What each plan includes
| Plan | Replacement term | Replacements included | Verified profiles shared |
|---|---|---|---|
| Silver | 10 months | 3 | 1 |
| Gold | 12 months | 5 | 3 |
| Diamond | 18 months | 10 | 5 |
When a replacement applies
- The helper leaves, stops coming, or becomes unavailable.
- The helper's work does not match the duties agreed at the start.
- The arrangement is not working for your household within the plan term.
How to request one
- Message us on WhatsApp or call, and tell us what went wrong.
- We re-match against your original stated requirements.
- We aim to share the new profile within 48 hours, so the disruption to your household is short.
- You interview the new helper before confirming, exactly as you did the first time.
Refunds
The platform fee is refundable, minus a processing fee, only if we are unable to provide 3 suitable verified profiles matching your original stated requirements within 60 days of payment. Refunds are not issued once a candidate has been successfully hired, or where the client becomes unresponsive. The full terms are in our terms of service.
Related
Questions about this?
Message us on WhatsApp or call and we will walk you through it.