How we verify helpers
Every helper we place is checked before you meet them. This page describes exactly what we check, what we share with you, and what we do not claim.
Last updated 30 September 2026.
What we check
- Aadhaar validation. We validate the helper's Aadhaar identity and keep the identity record on file.
- Previous-employer reference checks. We contact households where the helper has worked before and ask about reliability, conduct and reason for leaving.
- Behavioural assessment. Every applicant is assessed in person on conduct, communication and suitability for household work before entering our pool.
- Police verification or court clearance. For every helper we place, on every plan, we complete police verification or obtain a court clearance certificate, as applicable to the helper.
What we share with you
Before placement we share the verification dossier for the helper you select, including identity proofs and the police-verification or court-clearance status. You see this before the helper starts, not after.
How the process runs
- The helper applies and is screened against the basic requirements of the role.
- Identity and address documents are collected and validated.
- References from previous households are contacted.
- A behavioural assessment is completed in person.
- Police verification or a court clearance certificate, as applicable, is completed for every placement.
- Only then is the profile shortlisted for you to interview.
What we do not claim
Verification reduces risk; it does not eliminate it. We do not claim to predict future behaviour, and we do not carry out medical or psychiatric evaluation. We recommend that you interview every shortlisted helper yourself, agree duties and timings clearly at the start, and keep a copy of the helper's ID. If a placement does not work out, our replacement policy applies.
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