Four stages, from your request to a helper at your door.
You tell us what you need; we shortlist verified helpers who already travel to your area and arrange the interviews; you confirm the one you like; and placement and replacement cover stays with you for the length of your plan.
Replies Mon–Sat, 10 AM–7 PM IST. Outside these hours we reply within 24 hours.
- Aadhaar identity validated for every helper
- Previous-employer references checked
- Police verification on every plan
- How we verify
What happens at each stage.
The same four stages you follow in the app, with what you do and what we do at each.
Stage 1Requested
Tell us your requirement on WhatsApp, by phone or in the app — service, hours and your address.
What you do
- Tell us the service, the hours and days, and your locality — on WhatsApp, by phone or in the app.
- Add anything that matters: language, cuisine, a start date, children or elders at home.
What we do
- Call you back during support hours to confirm the requirement and answer your questions.
- Check the locality against the areas we serve, and say so plainly if we do not serve it yet.
Stage 2Shortlist & interviews
We shortlist verified helpers who already travel to your area and arrange interviews.
What you do
- Interview the shortlisted helpers — at home or on a call — and ask to see the verification dossier.
- Agree a trial where it helps you decide.
What we do
- Shortlist verified helpers who already travel to your area for the hours you need.
- Share the verification dossier for the helper you select before placement.
Stage 3Placed
You confirm your helper and they start. Their pay is agreed at the interview and goes directly to them.
What you do
- Confirm the helper you have chosen and agree their monthly pay with them directly.
- Choose a plan; the one-time platform fee is the only amount you pay us.
What we do
- Complete police verification on every plan.
- Stay reachable through the placement, during support hours.
Stage 4Cover active
If the helper leaves or does not work out, placement and replacement support stays available under your plan.
What you do
- Raise a replacement request on WhatsApp, by phone or in the app if the helper leaves or does not work out.
- Ask for a helper for another service under the same plan, whenever your household needs one.
What we do
- Match a new profile to your original requirement; we aim to share it within 48 hours.
- Keep the cover running for the number of placements or replacements and months your plan includes.
One fee to us. The pay goes to the helper.
Two numbers, kept separate on purpose.
- The platform fee, onceFrom ₹4,999, paid to MyBuddyMaid once. It buys the verified profiles, the interviews and the placement and replacement cover for the plan’s term.
- The helper’s pay, monthlyAgreed between you and the helper at the interview, and paid by you directly to them. We publish indicative bands per service and city; they are starting points, not quotes.
What we need from you.
Five things make the first call short and the shortlist accurate.
- Your locality and society or building, so we shortlist helpers who already travel there
- The hours and days you need, and whether the helper should live in
- The tasks that matter most — cooking, cleaning, childcare, elder care
- Who is at home: children, elders, pets
- Any preferences: language, cuisine, a start date
We do not promise a fixed number of days.
How quickly a helper starts depends on your locality, the hours and how specific the requirement is, so we would rather tell you on the call than print a promise here. Two targets are published: the Diamond plan aims to introduce a helper ready to start within its deployment window, and every plan aims to share a replacement profile within 48 hours of a request. Both are service targets, not guarantees.
- Diamond deployment target: 24 hours
- Replacement profile target: 48 hours
Verification reduces risk; it does not eliminate it. How we verify · Replacement policy
Before you send a request.
What does MyBuddyMaid do?
MyBuddyMaid connects households with verified domestic helpers: full-time and part-time maids, cooks, babysitters and nannies, elder-care attendants and all-rounder domestic help. You share your requirements, matching helpers are shortlisted, and you interview and trial before confirming. The service is available in Delhi NCR, Mumbai, Pune, Bangalore and Mangalore.
How do I book a helper?
You can reach out on WhatsApp, call the helpline, or book through the app. Share the service you need, your locality, preferred timings and any specific requirements such as language or cuisine. Matching profiles are then shortlisted and interviews or a trial are arranged with you.
Are the helpers verified?
Yes. Every helper's documents are checked and background verification is completed before they are placed with a household. Helper details are kept on record, and you can ask about a profile's verification status before the interview.
What if the helper leaves or does not work out?
A replacement policy is in place across all services. If a helper leaves, is irregular, or the fit is not right, you can raise a replacement request and a new profile is matched to your original requirements. The specific terms are shared with you at the time of booking.
Ready to send your request?
Tell us the service, the hours and your locality. We call back during support hours.
Replies Mon–Sat, 10 AM–7 PM IST. Outside these hours we reply within 24 hours.